Privacy Policy
At GoNav, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or place an order.
Information we collect
Depending on how you use our website, we may collect:
- Name and contact details.
- Email address and phone number.
- Billing and shipping address.
- Order and transaction information.
- Information provided when contacting customer support.
- Website usage and technical information, such as browser and device details.
How we use it
We use collected information to:
- Process and deliver customer orders.
- Communicate order confirmations and delivery updates.
- Respond to customer queries and complaints.
- Improve our website and shopping experience.
- Prevent fraudulent transactions and protect website security.
- Meet applicable legal and regulatory requirements.
Payments
Payments may be processed through third-party payment service providers. GoNav does not intend to store customers' complete card details, UPI PINs, or banking passwords on its website. Customers should review the privacy policies of the payment providers they use.
Sharing of Information
We may share necessary information with trusted service providers involved in website operations, payment processing, order fulfilment, and delivery. Information may also be disclosed when required by applicable law or a lawful request from an authorised authority. We do not sell customers' personal information.
Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Cookies
Our website may use cookies or similar technologies to maintain shopping cart functionality, improve website performance, and understand website usage. You can manage cookie preferences through your browser settings, where available.
Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may contact us to raise privacy-related concerns.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date.
Contact Us
For privacy-related questions or requests contact us through official contact channels