Return & Refund Policy

At GoNav, customer satisfaction is important to us. We encourage customers to review their orders carefully and contact us if they experience any issues.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within [Insert reporting period] of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the product and its packaging, where applicable.

Our team will review the complaint and guide you through the resolution process.

Returns

Due to the nature of food and beverage products, returns may be restricted for hygiene and safety reasons. Eligible returns, if any, will be handled in accordance with applicable laws and GoNav's approved return conditions.

Refunds

If a refund is approved, it will be processed through the original payment method wherever possible. Estimated refund processing time: [Insert actual refund timeline]. The time taken for the amount to reflect in your account may also depend on your bank or payment provider.

Order Cancellation

Cancellation requests may be accepted before an order is dispatched, subject to order status and operational feasibility. Once an order has been dispatched, cancellation may not be possible.

Non-Refundable Situations

Refunds may not be available for:

• Products damaged due to improper handling after delivery.
• Incorrect delivery information provided by the customer.
• Issues reported outside the approved complaint period, except where required by applicable law.

Please mention your order number in all communications.